Terms of service

Last updated: 23 October 2026

1. General information

These general terms of sale govern purchases made in the Valentina & Co. online shop (the “Shop”), whose owner is identified in the Legal notice. By placing an order, you accept these terms. If you are a consumer, nothing in these terms limits your statutory rights.

2. Requirements

To buy you must be of legal age (18) and provide truthful information.

3. Products and prices

Images are for guidance only and there may be slight differences in colour or size. Prices are shown in the selected currency and include the applicable VAT for deliveries within the EU. Shipping costs are shown separately before you complete your purchase. We reserve the right to correct obvious pricing errors; in that case we will notify you and you may cancel the order for a full refund.

4. Purchase process

The contract is concluded when you receive the order confirmation email. We keep a copy of the order, which you can request from us. The language of the contract is Spanish (or the language in which you made your purchase, where available).

5. Payment

We accept the payment methods shown at checkout. Payments are processed securely through Shopify’s payment gateways; we do not store your full card details.

6. Shipping

Delivery times, destinations and costs are set out in our Shipping policy.

7. Withdrawal, returns and guarantee

You have 14 calendar days to withdraw and a 3-year legal guarantee, under the terms of our Refund policy.

8. Intellectual property

The texts, images, logos and designs of the Shop belong to Valentina & Co. or its licensors and may not be reproduced without permission.

9. Liability

We are not liable for interruptions of the site due to causes beyond our control or for delays caused by force majeure. This does not affect your statutory rights as a consumer.

10. Data protection

We process your data in accordance with our Privacy policy.

11. Applicable law and jurisdiction

These terms are governed by Spanish law. Consumers may bring proceedings before the courts of their place of residence. You can also turn to consumer services and consumer arbitration boards.