Shipping policy

Last updated: 23 October 2026

Destinations

We ship to Spain, to all European Union countries and to the international countries available at checkout (including the United Kingdom, Switzerland, Norway, the United States, Canada, Mexico, Australia and New Zealand).

Shipping costs

The shipping cost is always calculated and shown at checkout before you pay, depending on the destination and current promotions.

Delivery times

• Order processing: 1–3 business days.
• Mainland Spain: 7–12 business days.
• Balearic Islands, Canary Islands, Ceuta and Melilla: 10–15 business days.
• European Union: 8–15 business days.
• Rest of the world: 10–20 business days.

These times are estimates and may be longer during campaigns such as Black Friday or Christmas. In any case, if you have not received your order within 30 days of purchase, you are entitled to terminate the contract and receive a full refund.

Tracking

When your order ships, you will receive an email with the tracking number. Some orders may arrive in separate parcels.

Customs and taxes (outside the EU)

Shipments to countries outside the European Union (including the United Kingdom, Switzerland and Norway) may be subject to customs duties, import taxes or customs handling fees in the destination country, which are payable by the customer unless otherwise stated at checkout.

Canary Islands, Ceuta and Melilla

These territories are outside the scope of EU VAT, and customs formalities and local taxes (IGIC/IPSI) payable by the recipient may apply.

Issues

If your order arrives damaged or does not arrive, email us at djimenezgarcia07@gmail.com with your order number and we will help you as soon as possible.