Refund policy

Last updated: 23 October 2026

Right of withdrawal (14 days)

If you are a consumer, you may withdraw from your purchase at Valentina & Co. without giving any reason within 14 calendar days from the day on which you (or a third party indicated by you, other than the carrier) received the product, in accordance with Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and Directive 2011/83/EU.

To exercise this right, send us a clear statement to djimenezgarcia07@gmail.com with your name, order number and the items you want to return. You may use this model form (it is not mandatory):

To Valentina & Co., Calle Aguamarina 24, 04711 Almerimar (Almería), Spain, djimenezgarcia07@gmail.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [product], ordered on [date] / received on [date]. Name of consumer, address, signature (only if sent on paper) and date.

How to return the product

We will reply with the instructions and the return address. You must send the product back without undue delay and no later than 14 calendar days after informing us of your decision. The direct cost of returning the goods is borne by you, unless the product is defective or does not match your order.

The product must be returned in good condition, unused and, where possible, with its packaging and tags. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

For health and hygiene reasons, earrings, piercings and other items that have been unsealed after delivery cannot be returned. Products made or engraved to your specifications are also excluded, unless they are defective. Initial jewellery that you choose from our catalogue (letters A to Z) can be returned as normal.

Refund

We will refund all payments received, including the initial standard shipping costs, within 14 calendar days of being informed of your decision. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back. The refund will be made using the same means of payment you used.

Legal guarantee

All our products come with a 3-year legal guarantee of conformity from delivery. If you receive a defective, damaged or wrong item, email us with photos at djimenezgarcia07@gmail.com and we will repair, replace or refund it at no cost to you.

Dispute resolution

You can contact us to resolve any issue. If you are a consumer, you can also turn to the consumer services of your region or to consumer arbitration boards.